Payment Terms

Last updated: 2026-05-01

How payment + service confirmation works

Every booking is pending until your payment lands in our Cash App business account. Your service date is locked in only after we see the funds — not when you tap pay. This protects both of us: we don't dispatch a contractor before the money is real, and you only pay for service we actually commit to delivering.

Payment method

Tidy Neighbor accepts payment via Cash App. You can pay using your Cash App balance OR any debit or credit card directly on Cash App's secure checkout — no Cash App account required.

• Tap the "Pay" button on your estimate to open Cash App with the amount pre-filled.
• Type your full name in the note field so we can match the payment to your booking.
• Funds usually clear into our account same day. We'll email you when payment is confirmed.

Bank transfer (ACH), wire, and other rails will be added in a future update once our business banking is fully set up.

Cancellation + refunds

• ≥24 hours before service: full refund
• <24 hours before service: 50% refund
• After contractor has started: no refund (job in progress)
• Failed payment after 7 days: booking auto-cancels, you'll be notified

Cash App refunds are issued back to the same Cash App account or card used for payment, typically within 1-3 business days.

Disputed charges

Please contact us first if there's a problem — we'll resolve almost anything in 24 hours. If you initiate a Cash App dispute or card chargeback before talking to us, we'll contest it within 7 days, and you may not be able to also receive a manual refund.

Questions

Reply to any Tidy Neighbor email and we'll get back to you within a few hours.